Refund policy

Last updated: 2025/05/03

1. All Sales are Final
At DES Hair Care Inc., all sales made through our website or any other platform are considered final. We strive to provide all necessary information to help you make an informed purchase decision. Please ensure that you review your order carefully before proceeding to payment.

2. No Returns or Refunds
Given our policy of all sales being final, we do not accept returns & we do not offer refunds. 

3. Exchanges
We do not offer exchanges as part of our sales policy. Each purchase is a standalone transaction.

4. Exceptional Circumstances
Although our policy is that all sales are final, if you receive a product that is defective or not as described, please contact our customer service at info@deshaircare.com within 48 hours of receiving your product. We reserve the right to request photographic evidence and any other relevant documentation to assess the claim. After a thorough review, at our sole discretion, we may offer a replacement or a remedy appropriate to the situation.

5. Customer Service
For any questions or concerns about our Return and Refund Policy, please contact our customer service team at info@deshaircare.com. 

6. Policy Updates
This policy is subject to periodic review and changes. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to be informed of how we are handling your purchases.

By making a purchase from DES Curl Spa Salon/ DES Hair Care Inc., you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.